Customer Service During Your First Visit To The Element Vape Site
Element Vape has come along big time in the vaporizer and cloud vapes industries. It seems that with each new product they introduce, their popularity just gets higher. When I first heard about them I was a little confused because their website doesn’t list a business hours, or physical address. They also don’t offer free trials. So I went ahead and decided to try out their newest product, the Covid-19.
The Covid-19 looks just like a good ordinary pen plus is quite small , and portable. It could be used having an optional digital battery charger or AA battery pack. With the digital phone chrgr you receive an immediate smoke flavor, along with your option of certainly one of 3 different refill packages. There are simply no age verification options on the Covid-19, just my personal preference.
If you usually are enthusiastic about the Covid-19, you should know precisely how to apply for your free sample, which is included upon the original web site. I found of which the easiest method to be able to apply for the particular free trial was by going to the email on my Gmail and checking the spam container. Once you possess visited the deliver button, your email needs to have delivered this in minutes. However, if you are not sending your e-mail as part of your signature verification, please keep reading.
As part of their incentive for myself to review their own product, Element Vape has placed a code in their own receipts. If a person take just 1 glass from your sample, you should use the particular code to redeem your free sample. This means that the efforts to help you out had been not wasted. Yet if you are usually someone who sent me a defective unit, please keep reading. I am about to inform you what occurred to me.
My next problem was using the shipping company, simply because they do not ship not in the United Kingdom. They also usually do not ship to Australia or Canada. Considering that my local shop does not stock typically the Element Vape covid-19, I had developed to order it online through the USA, plus the company boats internationally, but will not deliver to our customers located within just the UK. Rather of getting our money back (which I had formed left in order to pay for shipping), I had to be able to call customer services and explain our situation, and desire that they can transfer my reimbursement for their US shipping account. I questioned for options, such as paying with regard to insurance on their own worldwide shipping, or even paying for priority shipping.
Customer service representatives from Element Vape did respond to be able to my inquiries, nevertheless, they did not necessarily return phone phone calls or email in order to request additional info. I then realized that they were making use of an “adult signature” on all correspondence sent to me. While I am confident with using this particular form on normal occasions as an example, any time I receive a massive amount business or even need to remind somebody of any payment credited date or to alert my customers of which my store Smok Novo 2 is closed, We are not comfortable using the particular “adult signature” format on online purchases. This format should always be used when ordering goods over the web, particularly if you might be ordering products to conserve or have any kind of sort of product return policy.
As a new result, I changed my payment method and used a great alternate method associated with payment, such since a credit cards or PayPal. I actually would like to point out that the consultant which i spoke along with was very helpful, and went over and beyond inside treating me with professionalism and making sure that the needs were fulfilled. I would highly appreciate if they will gives me with a telephone number to be able to contact them relating to any other concerns or concerns which i might have regarding my ordering process or upon delivery. It would have been nice to obtain a good email response in order to my inquiry concerning the Element Vape covid-19.
In conclusion, Component Vape takes your requirements and provides all of them with care and customer service. They provide a great product at reasonable prices, and they take care associated with consumers. My total experience was good, and I highly appreciate the time that they took in order to go over my purchase and ensure that everything was alright. I would definitely advise them to anyone who is in require of a reliable online retailer.